General Policies

Please find below the general hotel policies. You can also check our FAQ section for commonly asked questions and answers.

  • All prices on our website are in US Dollars
  • In Costa Rica you can pay with US Dollars or Colones. No need to exchange.
  • To confirm your reservation the hotel requires a credit card information with expiration and security code.
  • We offer a cash discount if you book directly with the hotel.
  • Early/late arrivals (before 8am or after 8pm) are possible with our nightly guard.
  • Children 3 years old and under stay free, 4 to 9 years old pay $10 per night (extra charge). Children 10 years of age or older pay $20/night (same as an extra adult).
  • Our official check-in time is 2 pm. Check-out is 11 am.

 


Cancellation Policies

Cancellations or modifications are accepted only by email or by fax (+506 2653 4701)

LOW SEASON: May 1 - June 30 and Sept. 1 - Nov. 30

  • If cancelled or modified 7 or more days before arrival: no fee is charged.
  • If cancelled or modified less than 7 days before arrival: 100% of the stay will be charged.

We will charge 100% of the stay on your credit card 7 days before your arrival.

HIGH SEASON: Dec. 1 - Apr. 30 and Jul. 1 - Aug. 31

  • If cancelled or modified 14 or more days before arrival: no fee is charged.
  • If cancelled or modified less than 14 days before arrival: 100% of the stay is charged.

We will charge 100% of your stay on your credit card 14 days before your arrival.

PEAK SEASON: Dec. 23 to Jan. 2, Easter and Sept. 16/17 (Marathon)

  • If cancelled or modified 21 or more days before arrival: no fee is charged.
  • If cancelled or modified less than 21 days before arrival: 100% of the stay is charged.

We will charge 100% of your stay on your credit card 21 days before your arrival.